Luxottica Limited Warranty for Ray-Ban Meta Products
This limited consumer warranty is provided by Luxottica Group S.p.A., Piazzale Cadorna 3, 20123 Milano, Italy.
Coverage and Duration
This warranty covers defects and malfunctions in new Luxottica products it accompanies (the "Product"). The warranty lasts for one (1) year from the date of purchase (the "Limited Warranty Period"). However, if you purchase the Product from within the EU or EFTA, the Limited Warranty Period shall be two (2) years.
Warranted Functionality
We warrant that the Product will, under normal and intended use, function in accordance with the technical specifications or accompanying product documentation (the "Warranted Functionality") during the Limited Warranty Period.
Exclusions and Limitations
This Warranty is not available to products that were purchased from any source other than Luxottica or an authorized dealer. This Warranty is valid only with proof of purchase that clearly shows the purchase date. If you send us a Product without valid proof of purchase, then we reserve the right to return the Product to you at your cost, subject to prepayment, or, if such costs are not prepaid, we will keep the Product for thirty (30) days for your pick-up.
Lens Installation and Damage
This Warranty is limited and not applicable to any lens scratches. The installation or replacement of any lenses should be conducted by Luxottica or a Luxottica-authorized dealer. Any damage caused by the unauthorized installation, replacement, or alteration of the lenses is not covered by this Warranty.
Remedies Under Warranty
If your Product is defective or malfunctioning, we will either repair or replace that Product, or update software or services, so that the Product performs substantially in accordance with the Warranted Functionality. In some cases, we may instead refund the purchase price paid for the Product. Your remedy under this Warranty will be the repair, replacement, or refund of the Product as determined by Luxottica, however, we will honor your preference for a repair or replacement unless it is impossible or disproportionate for us to do so.
Legal Rights and Consumer Protection
This Warranty gives you specific legal rights, and you may also have other rights under consumer protection laws or regulations in the jurisdiction of purchase or, if different, in your country of residence. Such rights vary from state to state and country to country. The benefits conferred by this Warranty are in addition to and do not affect any rights and remedies conveyed by such consumer protection laws and regulations. You are entitled to remedies free of charge in the event that your goods do not conform with the requirements set out under the laws in your jurisdiction. The other remedies available to you according to the laws in your jurisdiction are not affected by this Warranty.
Warranty Coverage by Country
This Warranty applies only to those countries to which Luxottica ships and supports. Please visit us at www.ray-ban.com for information about the countries Luxottica supports and to get helpful service and contact information. The scope of technical support offered by Luxottica consists of helping to diagnose and resolve problems with defects in the Product. Please note that when contacting Luxottica via telephone, long-distance charges may apply, depending on your calling area.
Product Registration
Product registration is not required as a condition to coverage under this Warranty, but some Luxottica products require periodic connection to an online account to ensure full functionality.
How to Make a Warranty Claim
If you have a problem with your Product, please visit us at www.ray-ban.com to get helpful service and contact information, and to submit a claim form to obtain warranty service. Unless specifically stated elsewhere in this Warranty, to make a warranty claim, you need to return your Product to Luxottica or to the authorized dealer from which the product was purchased, together with your proof of purchase.
Warranty Claim Process
If your warranty claim is deemed to be valid, and we find a defect or malfunction covered by this Warranty, we will replace or repair the Product so it provides the functionality warranted. Subject to your rights under any local laws, if we determine that a Product should be replaced, the replacement may be a new, refurbished, or a re-manufactured Product. Save for your rights and remedies available under your local laws, the provision of a repaired or replacement product does not restart or otherwise extend the Limited Warranty Period.
Refund Option
If we determine, in our sole discretion, that none of the listed means are reasonable to correct a defect or malfunction, then we may refund to you the price you paid to purchase the Product. We may not return the original Product to you.
Invalid Warranty Claims
If your warranty claim is not deemed to be valid, then we reserve the right to return the Product to you at your cost, subject to prepayment, or, if such costs are not prepaid, we will keep the Product for thirty (30) days for your pick-up before it is disposed of.
Data Removal Responsibility
It is your responsibility to remove any data by restoring the Product to factory settings before the Product is returned to Luxottica or an authorized dealer. We cannot guarantee that we will be able to repair the Product without risk to or loss of data, and any replacement product will not contain any of your data that was stored on the original Product. Luxottica is not responsible for any loss of data whatsoever except where such loss is caused by our failure to use reasonable care and skill. We will not be liable for any loss of data caused by your failure to comply with the terms of this limited warranty.
Warranty Period Extension
The Limited Warranty Period is extended by a duration equal to the time during which we had the Product in our possession for the performance of the Warranty, as described above.
Return Shipping Costs
Except to the extent that the law requires otherwise, any expenses incurred by you.