Ray-Ban Meta FAQs

Q: WHAT DO I NEED TO USE Ray-Ban Meta glasses?

A: To operate Ray-Ban Meta you need to connect your glasses with a smart phone and the Meta View app. Here’s the complete checklist: - Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above - Wireless internet access - USB-C charging plug (if charging from a power outlet and not directly from a USB point) - A valid Meta account - Meta View app (downloadable from your App store here or by scanning this QR code)

Q: WHAT'S INCLUDED WITH MY Ray-Ban Meta glasses?

A: Your Ray-Ban Meta glasses come with the following accessories and user manuals: - Charging case - Quick Start Guide - Safety & Warranty Guide

- Prescription card (only for Ray-Ban Meta Rx Frames) - Cleaning cloth

Q: HOW DO I DOWNLOAD THE Meta AI app?

A: You can download the Ray-Ban Meta glasses companion app, Meta AI, from the Apple App or Google Play stores. Please note: The app is also available in some countries where the product is not sold. Different terms of service may apply.

Q: HOW DO I SET UP MY Ray-Ban Meta glasses?

A: WHEN YOU FIRST UNBOX YOUR RAY-BAN SMART GLASSES: 1. Remove the plastic tab between the case and the glasses 2. Make sure your glasses are redocked inside the case 3. Wait until the LED light starts flashing blue 4. Your device is now ready to pair MANUALLY: 1. Place your glasses inside the case 2. Press and hold the button on the back of the case for at least 5 seconds 3. Wait until the LED light starts flashing blue 4. Your device is now ready to pair PAIRING YOUR SMART GLASSES WITH YOUR PHONE: 1. Download the Meta AI app from your app store and log in using your Meta account. 2. Turn on the Bluetooth setting on your phone. 3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4). 3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4. 4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold capture button on top of the frames down for 12 secs until LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds. 5. Continue following the instructions in the Meta AI app to finish setting up your glasses. 6. Enjoy exploring your world in a new way with the Ray-Ban Meta collection. For illustrated set up instructions, please refer to the Meta AI app.

Q: DO I NEED WIFI ACCESS TO USE Ray-Ban Meta glasses?

A: Your glasses use Wi-Fi in two different ways: - For normal use, the app connects to your Wi-Fi network. - When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

Q: ARE MY Ray-Ban Meta glasses WATERPROOF?

A: Ray-Ban Meta glasses can resist water splashes. Ray-Ban Meta glasses aren't designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry the product thoroughly and clear the charging areas of residue or other debris. Keep the product’s charging case away from liquids. It's not water-resistant and exposure to liquids could damage the charging case or other property and lead to injury.

Q: WHERE CAN I FIND CARE TIPS AND INSTRUCTIONS?

A: You'll find complete care, safety and use instructions in the Safety and Warranty Guide that came with your glasses.

Q: WHERE DO I FIND THE PRODUCT SERIAL NUMBER OF MY GLASSES AND CASE?

A: You can find your Ray-Ban Meta Collection serial number in two places: 1. In the Meta AI app under: Settings - My Glasses - About 2. Printed on the inside of the left temple of your glasses

Q: HOW DO I SWITCH THE META ACCOUNT ASSOCIATED WITH MY Ray-Ban Meta glasses? / CAN SOMEONE ELSE USE MY Ray-Ban Meta glasses AFTER ME?

A: Ray-Ban Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. When Ray-Ban Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. To carry out a factory reset, follow these steps: 1. Press capture button 5 times until LED light turns orange 2. Press and hold capture button until LED light starts flashing 3. Release capture button and wait for LED light to cycle through white and then green before turning off to indicate factory reset is complete

Q: CAN I PAIR MY Ray-Ban Meta glasses WITH MORE THAN ONE META ACCOUNT?

A: Ray-Ban Meta glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.

Q: HOW DO I REWATCH THE INTRODUCTORY PRODUCT TOUR?

A: You can rewatch the Product Tour to get to know your glasses by following these steps: 1. From the Meta AI app, tap on your profile picture to enter Settings 2. Tap Help and Support 3. Tap Product Tour

Q: DO I HAVE TO USE A META ACCOUNT TO USE Meta AI app AND SMART GLASSES?

A: You need a Meta account to log in to the Meta AI app. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

Q: FOR USERS THAT LOGGED INTO A META ACCOUNT ON THEIR Ray-Ban Meta glasses AND HAVE NOT FINISHED THE SETUP BY PAIRING THIER GLASSES, HOW LONG DO I HAVE TO COMPLETE THE SET UP?

A: As an existing user switching to a Meta account in the Meta AI app, you have 60 days to pair your glasses to complete the migration. If migration is not completed within 60 days, you'll need to do a factory reset (which will result in a loss of any photos or videos stored on the glasses and not yet imported to the app).

Q: CAN I CONNECT MORE THAN 1 PAIR OF GLASSES IN Meta AI app?

A: Ray-Ban Meta glasses can be connected to the Meta AI app with one Meta account only. Once the app is open, you'll need to select the device you want to use. All your content will remain saved in the respective section.

Q: WHERE CAN I FIND MORE INFORMATION ON PRIVACY AND DATA RELATED TO THE RAY-BAN META COLLECTION AND FACEBOOK VIEW APP?

A: Additional privacy or data information is provided in the Meta AI Help Center

Q: WHERE CAN I FIND RAY-BAN META HEALTH & SAFETY INFORMATION?

A: You'll find health & safety information relating to the Ray-Ban Meta in your glasses Safety & Warranty document, which you can download here

Q: HOW SHOULD I CLEAN MY Ray-Ban Meta glasses?

A: To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

Q: CAN I REPLACE THE BATTERY IN MY GLASSES OR CHARGING CASE?

A: No, it's not possible to replace the embedded battery inside the glasses or charging case. If your smart glasses aren't charging please refer to FAQ What Should I Do If My Glasses Won't Turn On?

Q: I'VE LOST MY GLASSES, CAN I FIND THEM WITH THE Meta AI app?

A: No, Ray-Ban Meta glasses don't have a "Find my glasses" feature.

Q: WANT YOUR SMART GLASSES WITH PRESCRIPTION LENSES?

A: In India, adding prescription lenses to Ray-Ban Meta glasses is only available with select a certified offline retailers.

Q: LEARN MORE ABOUT CLOUD MEDIA PROCESSING

A: When turned on, your media will be processed on the cloud to get higher quality photos, videos, montages, and curated suggestions that allow you to quickly pick your best photos and videos. Your media will be temporarly stored on the cloud for 30 days and auto expire. You can turn off cloud media processing in settings anytime. Deleting photos or videos in your gallery will also delete them from the cloud.

Q: CAN I USE MY CASE TO STORE NON-RAY-BAN META GLASSES?

A: It is not recommended to store non-Ray-Ban Meta glasses inside the charging case. This could result in damage to both the non-Ray-Ban Meta glasses as well as the charging case.

Q: WHERE CAN I SEE MY CONVERSATION WITH THE AI?

A: To see your conversations with the AI you can open the Meta AI app and navigate to the "AI Tab". You can also see all your voice activity in the activity log, and download this data in DYI.

Q: WHERE CAN RAY-BAN META BE SHIPPED TO?

A: We ship Ray-Ban Meta AI Glasses across all regions of India

Q: WHAT SHIPPING METHODS ARE AVAILABLE FOR RAY-BAN META?

A: For details on the shipping policy please refer to the shipping policy on our page

Q: WHAT IS THE MANUFACTURER WARRANTY POLICY?

A: You can view and download the Ray-Ban Meta manufacturer warranty policy on our website Any manufacturers' defects are covered under warranty. The Warranty lasts for one (1) year from the date of purchase of the Product.

Q: HOW DO I OPEN A WARRANTY RETURN REQUEST?

A: Returns are rare for Ray-Ban Meta glasses, but if you think your Ray-Ban Meta glasses are defective you can contact us for a repair or replacement. When contacting us please provide your product serial number and proof of purchase. The warranty is valid for 1 year from the date of purchase.

Q: HOW DO I RETURN MY Ray-Ban Meta glasses?

A: Ray-Ban Meta glasses are not eligible for return in India due to regional policies and product-specific terms. We recommend reviewing all details before purchase. For any post-purchase support, our customer care team is here to help with guidance and warranty assistance.

Q: WHAT SHOULD I DO IF MY GLASSES WON'T TURN ON?

A: If your glasses aren’t turning on, try the following steps: 1. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show pulsing orange. If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block. 2. Slide and hold the power switch for 5-10 seconds to check for the glasses notification LED indicator. The LED will blink white for about 12 seconds and will turn solid green when the glasses are ready to use. 3. If you’ve tried steps 1 to 3 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair. Please refer to the FAQ HOW DO I OPEN A WARRANTY RETURN REQUEST [link to this FAQ - 30] for instructions on how to begin a replacement request. Please note: • Your glasses and charging case should arrive partially charged. • Using the case is the only method to charge your glasses. • Software updates requires a minimum charge level that varies depending on temperature. The Meta AI app shows a warning message if your glasses need more charge to proceed with an update.

Q: SOMETHING WENT WRONG WHILE TRYING TO MAKE A CALL OR SEND A MESSAGE WITH MY Ray-Ban Meta glasses. WHAT SHOULD I DO?

A: When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.” If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue. Update and log in to the Messenger app 1. Open Apple’s App Store and search for Messenger. 2. Tap Update to update the app. 3. If the app says Open that means the app is up to date. 4. Open Messenger and sign in. Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging. Enable Bluetooth permissions for Messenger 1. Open the Settings app on your iPhone. 2. Tap Privacy then tap Bluetooth. 3. Find Messenger and turn the toggle on. Disconnect then reconnect Messenger to Meta View To disconnect Messenger: 1. Open Meta AI app tap your profile picture in the top right. 2. Tap Calling and messaging then tap Messenger. 3. Tap Disconnect Messenger. To reconnect Messenger: 1. From the Meta AI and tap your profile picture in the top right. 2. Tap Calling and messaging then tap Connect Messenger.

Q: MY GLASSES AREN'T PAIRING WITH THE APP. WHAT SHOULD I DO?

A: If you are unable to pair your Ray-Ban Meta glasses to the Meta AI app, try these troubleshooting steps: 1. Make sure glasses are charged, turned on, and in their case. Charge glasses for at least one hour or until the LED on the case turns green. 2. Press and hold the pairing button on the back of the case for 5 seconds. Release when case LED pulses a blue light. 3. Check if Ray-Ban Meta glasses shows up in your phone's Bluetooth connections. If it does, forget the connection, then try pairing your glasses again. 4. If that doesn't solve the issue, try deleting and reinstalling the Meta AI app on your phone. 5. If that doesn't solve the issue, try performing a manual factory reset for your glasses as follows: a. Close the right temple arm. b. Press the capture button 5 times until the notification LED turns orange. c. Press and hold the capture button until the notification LED starts flashing. d. Release the capture button and wait for the LED to cycle through white and then green before turning off to indicate factory reset is complete If the LED on your glasses is blinking white continuously during pairing, you can force restart your glasses as follows: 1. Turn your glasses off by sliding the power switch away from the lens. 2. Press and hold the capture button then slide the power switch on. Keep holding the capture button until the LED on your glasses turns on. 3. Continue with the normal pairing process as instructed in the Meta AI app.

Q: HOW DO I FORCE RESTART MY GLASSES?

A: If you're experiencing an issue with your glasses, restarting might help. Restarting your glasses will not erase any un-imported media or cause the glasses to unpair from the Meta AI app. To restart your glasses: 1. Slide the power button back to power the glasses off. 2. Wait a few seconds, then slide the power button forward to turn the glasses back on. Your glasses will automatically reconnect with the app after they wake up. If this does not correct the issue, try a forced restart. Force restarting will not delete your captures or require you to pair your glasses to the app again. To force restart your glasses: 1. Press and hold the capture button while sliding the power button back to power the glasses off. 2. Slide the power button forward to turn your glasses back on, then release the capture button. After a forced restart, it may take a few minutes for your glasses to reestablish a connection with the app. If your glasses don't reconnect to the app within a few minutes, you may need to unpair your glasses from the Meta AI app and from the Bluetooth devices on your phone, and then repeat the pairing procedure.

Q: HOW DO I FACTORY RESET MY GLASSES?

A: Warning: This will delete all the captures on your glasses. To factory reset your glasses: 1. Press the capture button 5 times until the user LED turns orange 2. Press and hold the capture button until the user LED starts flashing 3. Release the capture button and wait for the LED to cycle through white and then green before turning off to indicate factory reset is complete 4. You'll then need to re-pair your glasses with the Meta AI app

Q: I LEFT MY CHARGING CASE PLUGGED IN FOR A LONG TIME (E.G. OVERNIGHT), AND IT'S STILL NOT CHARGED. WHY?

A: While the majority of USB-C chargers should work with the charging case, there are some specific chargers that might not be compatible with the charging case. If you are using one of these incompatible chargers, you might see: 1. A consistent and persistent pulsing orange or green pattern on charging case LED 2. Missing charging icon in Meta AI app. If you are running into issues with charging your charging case, try connecting another USB-C cable to your case. If the case is still not charging, consider using another adapter. If the case is still not charging, you can do a reset with the following actions: 1. Take glasses out of case 2. Press and hold the back button on case for at least 16 seconds, or until the LED begins flashing white. 3. Release the button and wait for the LED to stop flashing white. 4. Redock the glasses and plug in the case again to charge. If there are still issues, you can request a replacement case here (INSERT LINK TO CUSTOMER SUPPORT PAGE?).

Q: WHAT DO I DO IF I TOOK CAPTURES BUT THE IMPORT BUTTON DOESN'T SHOW UP IN THE APP?

A: The Import button should be visible if the glasses are paired with the app, the glasses are on, the phone's Wi-FI and Bluetooth are on, and there are pending captures. If the Import button is not visible, try restarting the glasses (turn them off, then turn them on) and restarting the app. If this also doesn't solve the issue, try unpairing and re-pairing the glasses and make sure they are are not paired to another phone.

Q: WHY AM I HAVING TROUBLE INVOKING VOICE COMMANDS AFTER SETTING VOICE COMMANDS UP IN MY APP?

A: -If ‘Hey Meta' or 'OK Meta’ is not responding consistently after setting up voice commands then: - Go into your glasses' Voice settings in the Meta AI app and check that the Voice toggle is on - Go into "Hey Meta" preferences from the Voice settings and make sure that the "Hey Meta" toggle is on - You can also turn on the Wake sound toggle here if it is not already on. - Try saying 'Hey Meta' or 'OK Meta' again. - If the wake word was recognized, you should see the LED blink white in response. If the Wake sound toggle is on, you will also hear an earcon in response. - If that still doesn't work, try toggling off and then back on both the Voice and "Hey Meta" options, and try again. - If still not working, then another issue with voice commands is going on, likely that a microphone is blocked. To troubleshoot a mic being blocked resulting in no earcon response from 'Hey Meta or 'OK Meta': -Turn off toggle in Meta AI appapp (TBD on where it will live/description) -Try 'Hey Meta' or 'OK Meta' again: -If working (Earcon response to Hey Meta or 'OK Meta') then user should keep the toggle off

Q: WHY ARE CALL RECEIPIENTS HAVING TROUBLE UNDERSTANDING ME WHEN I CALL THROUGH THE GLASSES?

A: -If call recipients are having trouble hearing you on calls (audio is broken/choppy/or extremely quiet) then: -Turn off toggle in Meta View (TBD on where it will live) -Try calling again: -If working (call back the recipient, if they can hear you better in same environment as before) then user should keep the toggle off -If still not working, then another issue with calling is going on, user should keep toggle turned on and try disconnecting/reconnecting your glasses

Q: I RECEIVED A BLUETOOTH CONNECTIVITY ERROR. WHAT SHOULD I DO?

A: Here are some things you can try: 1. Move your phone closer to your glasses, and try again. 2. In your phone's Bluetooth settings, confirm that your Bluetooth is on and your glasses are connected. 3. Turn Bluetooth off and on again. 4. Close the Meta AI app and then restart it. 5. Restart both your phone and glasses. 6. Unpair your glasses from the Meta AI app, and then remove them from your phone's Bluetooth list of devices. Then, pair your glasses again. On Android phones, for problems with calls or listening to music: In your phone's Bluetooth settings, make sure your glasses are connected for calls and audio.

Q: MY STREAM LOOKS BLURRY OR PIXELATED. WHAT SHOULD I DO?

A: Live videos from your glasses will be lower resolution than recorded videos from your glasses or phone. You can improve resolution/video quality by ensuring that you: 1. Have a strong 5G Wi-Fi or cellphone signal 2. Are close to your phone 3. Keep your phone in a front pocket or in front of you 4. Are disconnected from other Bluetooth devices

Q: MY CAPTOUCH AND CAPTURE BUTTONS DON'T SEEM TO BE WORKING. WHAT SHOULD I DO?

A: If glasses do not properly fit the user, you may be having issues with wear detection. You can first try taking the glasses off then put them back on. If that does not work, try powering off the device and powering back on. Finally, if that does not succeed, you can disable wear detection in Settings > Your Glasses > Wear Detection. This will ensure the glasses are treated as "On" whenever powered on and hinges are open. Note: When Wear Detection is turned off, some features like auto-pause/auto-play music and Verified Sessions will be disabled.

Q: SPOTIFY TAP DOES NOT SEEM TO BE WORKING

A: Spotify Tap only works with users on Android OS 13.0 or higher and July 2023 security patch. The Spotify app must be downloaded and logged in on your device. Please ensure your apps and system are updated to the most current version. For Android troubleshooting: 1. Make sure that your app is open (or in the background) and logged in during your Spotify Tap session. 2. Confirm the Spotify app has "Permissions" set to "Nearby Devices" in Android Settings (Android 12 and above) 3. Confirm the Spotify app Battery setting in Android settings is set to '"Unrestricted" and retry If you continue to have issues on Android or iOS, double-check your Gesture settings in Your Glasses > Gestures > Touchpad and make sure you have Spotify tap configured to a Gesture. If you are using a Free account then Spotify Taps will be limited, only Premium Spotify accounts will experience unlimited Spotify Tap.

Q: IT SOUNDS LIKE MY GLASSES ARE REGISTERING TAPS, BUT I AM NOT DOING ANYTHING. WHAT SHOULD I DO?

A: Wet hair, helmets, hats, and other head accessories can occassionally be false-registering as taps on capacitive touch. If you commonly use your glasses in these situations, consider re-mapping the Tap & Hold gesture to 'none'. You can do this by going to Settings > Your Glasses > Gestures > Captouch. This will prevent your glasses from triggering new actions like Assistant Wake or Spotify Tap. If you hardclose media apps on your phone, single tap will no longer pause/play any media sessions.

Q: I AM GETTING LONG VOICE MESSAGES/ASSISTANT. HOW DO I STOP/INTERRUPT THEM?

A: You can cancel or exit any assistance function or inbound notification by doing a Tap & Hold gesture on the captouch sensor.

Q: DESPITE HAVING SOME BATTERY LEFT, I AM UNABLE TO RECORD VIDEOS. WHY?

A: Video capture is a power heavy use case and for a small battery with less than 15% charge there is a significant brownout risk (voltage drop that could damage the battery). In order to protect the battery (from brownout) and make sure the users are able to record at least 60 second videos, Supernova enforces certain minimum power thresholds. if the minimum power threshold is not met, then the users are blocked from recording videos. At room temperatures the threshold is 10% at 25°C and 15% at 20°C battery temperatures, however at lower temperatures the battery has higer brownout risk and thresholds are much higher.

Q: HOW DO I FILE A BUG/REPORT ON ISSUES I AM EXPERIENCING

A: To submit a bug on an issue you are seeing, go to Settings, Help & Support. Make sure 'shake phone to report a problem' is on. Then you can shake your mobile device back and forth to trigger our bug reporting feature. In the bug reporting form, please share details on the bug you are experiencing so our Help Center team can proactively assist you. Please also see our Help Center [link to Meta AI help center] for possible solutions.

Q: WHY IS MY CASE INDICATOR PULSING OR SOLID RED WHEN I DOCK GLASSES?

A: If you dock your glasses into the case and see either a solid red or pulsing red animation from the case LED - this signals that there is a charging error. Charging errors can occur if: 1. Glasses or case are too hot to charge 2. Liquid detected on the glasses or case If glasses or case are too hot, move out of the sun and to cooler conditions to enable charging. If glasses or case have liquid present, undock the glasses, clean / dry the nosebridge area, redock glasses into case. You may have to wait for glasses & case to fully dry to enable charging.

Q: WHY IS MY CASE NOT RESPONDING?

A: If your charging case is no longer responding to button presses or case open/close events, it could be either: 1. Your case has a dead battery and needs to charge 2. You interrupted a case update If case has a dead battery, connecting the case to a valid charger via USB-C cable should result in an orange pulsing pattern on case indicator before normal case operation resumes. If you may have interrupted a case update, dock the glasses again with the switch on. Case functionality should be recovered after the update completes.

Q: I RECEIVED A WI-FI ERROR WHILE TRYING TO INSTALL AN UPDATE. WHAT SHOULD I DO?

A: Here are some things you can try if tapping the “Try again” button isn’t helping: 1. On your phone, close the Meta AI app and reopen it. 2. Turn off your glasses, turn them on again, and wait until the green LED has turned off before trying again. 3. Turn off Bluetooth and Wi-Fi on your phone and turn them on again. 4. Restart your phone. 5. If you have already set up your glasses go into Settings > Glasses and privacy > Your glasses and unpair your glasses from the app and then remove them from your phone’s Bluetooth setting. Then try again. 5. Press and hold the capture button, then turn off your glasses, turn them on again, release the capture button.

Q: WHAT CAN I DO WHEN I AM NOT CONNECTED TO THE Meta AI app?

A: Even when your glasses are not connected to the Meta AI app you can capture photos and videos, check your glasses battery level if you enabled Voice controls, and listen to audio form a phone you are connected to over Bluetooth.

Q: I RECEIVED A BLUETOOTH CONNECTIVITY ERROR WHILE STREAMING ON FACEBOOK/INSTAGRAM. WHAT SHOULD I DO?

A: Here are some things you can try: 1. Move closer to your phone. 2. Keep your phone in front of you, or in a front pocket. 3. Disable Wi-Fi on your phone. 4. Turn off or disconnect other Bluetooth devices from your phone.

Q: I'M HAVING ISSUES USING "HEY META" WITH RAY-BAN META COLLECTION. WHAT SHOULD I DO?

A: When you say “Hey Meta”, the notification LED will pulse white to let you know Meta AI is listening. If Meta AI doesn't respond to your voice, check the following: - Make sure your glasses are on and the battery is charged. - Check that Meta AI and "Hey Meta" are enabled in the settings of Meta View. - Make sure there’s no background noise that might be disrupting or interfering with Assistant.

Q: PEOPLE CAN’T HEAR ME ON CALLS. WHAT SHOULD I DO?

A: If people on a call have trouble hearing you (audio is broken, choppy, or extremely quiet), the microphones on your glasses may need to be adjusted. Follow these troubleshooting steps: 1. From the Meta AI app, tap the settings gear in the bottom right 2. Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy 3. Tap Your glasses 4. Tap Microphone troubleshooting 5. Tap the toggle next to Microphone adjustment to turn this setting on 6. Try to call someone again with the toggle already turned on. Please do not turn the toggle on or off mid-call. Turn the toggle on or off before the call. Turning the toggle on or off mid-call can impact the call audio If people on a call can hear you better now, keep Microphone adjustment turned on permanently for the best experience. If people on a call are still having trouble hearing you, turn Microphone adjustment off and try unpairing and re-pairing your glasses.

Q: VOICE CONTROLS ARE NOT RESPONDING CONSISTENTLY WHEN I SAY “HEY META”OR “OK META. WHAT SHOULD I DO?

A: If voice controls are not responding consistently when you say “Hey Meta” or “OK Meta,” follow these troubleshooting steps: 1) From the Meta AI app, tap the settings gear in the bottom right. 2) Tap Voice, or tap your glasses then tap Voice. 3) Ensure the toggle next to Voice is turned on. 4) Tap “Hey Meta” preferences. 5) Ensure the toggle next to “Hey Meta” and Wake sound are turned on. 6) Try a voice command (example: “Hey Meta, how much battery is left?”). - If the voice command was recognized, you should see the notification LED blink white in response. When the Wake sound toggle is on, you will also hear a sound when voice controls activate in response. 7) If voice controls still aren’t responding, toggle off both the Voice and "Hey Meta" settings, then turn them back on and try another voice command. - If this doesn’t resolve your issue, the microphones on your glasses may need to be adjusted. Follow the steps below to adjust your microphone settings. To adjust the microphone settings on your glasses: 1) Ensure you are on the latest software and app version - App version 143 or above. - Ensure your glasses are up to date (from Settings, tap Glasses & Privacy, then tap Your Glasses, then tap Updates.) 2) From the Meta AI app, tap the settings gear in the bottom right. 3) Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy. 4) Tap Your glasses. 5) Tap Microphone troubleshooting. 6) Tap the toggle next to Microphone adjustment to turn this setting on. 7) Try another voice command. - If voice commands are working now, keep Microphone adjustment turned on permanently for the best experience. - If voice commands still aren’t working, turn off Microphone adjustment, and try unpairing and re-pairing your glasses. If that doesn't solve the issue, you can try a factory reset, or contact us. (LINK A CONTACT US)

Q: I can't import media while my smart glasses are updating on my Android phone. What should I do?

A: If you receive an error that says media can’t be imported while your glasses are updating on your Android phone, you can try to force stop the Meta AI app from your phone's settings to resolve the issue. Go to your phone’s settings and look for the Apps menu. Find the entry for the Meta AI app and tap it. Tap Force stop to stop the app.

Q: How can I unpair and re-pair Ray-Ban Meta glasses with the Meta AI app?

A: In some cases, you may need to unpair and re-pair your smart glasses with the Meta AI app. Unpairing your glasses will not change or erase any settings. To unpair your glasses from the Meta AI app: 1. From the Meta AI app, tap the gear symbol in the bottom right. 2. Tap Your glasses, or select the device you want to manage settings for then tap Your glasses . 3. Tap General. 4. Tap Unpair glasses. 5. Tap Unpair. To re-pair your glasses with the Meta AI app: 1. Remove your glasses from the case. 2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses. 3. Dock the glasses inside the case. 4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI app. If your device does not automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds. 5. From the Meta AI app, tap the gear symbol in the bottom right. 6. Tap Add device in top right and follow the on-screen instructions. Keep in mind, Ray-Ban Meta glasses can only pair with one Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account

Q: I have a Bluetooth connection error with Ray-Ban Meta glasses. What should I do?

A: If you receive a Bluetooth connection error while using your glasses, here are some things you can try: - Move closer to your phone. - Keep your phone in front of you, or in a front pocket. - Turn off or disconnect other Bluetooth devices from your phone. Connection issues while making video calls on Android If you're making a video call on your smart glasses using an Android phone and experience poor connection, following the steps below may improve your experience: 1. Turn on Wi-Fi on your phone. 2. Turn off VPN on your phone. 3. Turn off Hotspot on your phone. Known issue on Pixel phones with Android 14 There is a known issue for users on Pixel phones running Android 14. While sharing your view on a call, the connection may lag or disconnect. Lock your phone to improve your view sharing experience. You can still share your view on a call while your phone screen is off.

Q: Ray-Ban Meta glasses cannot connect with a partner app to share my view. What sould I do?

A: This error may appear when trying to share your view with a partner app (WhatsApp, Messenger, or Instagram). Here are some things you can try: 1. Close and reopen Meta View and the relevant app. 2. Restart your glasses. You can only stream or share your view to one app at a time. For example, you cannot stream to Instagram while also sharing your view on a WhatsApp call.

Q: I see a red blinking light (charging error) and power issues. What should I do?

A: There are a few reasons why you may be receiving a charging error: - Liquid detected: Liquid is interfering with the charging interface between the nose bridge of your glasses and the charging case. Wipe the charging contacts clean on both devices and try again. - High temperature: The charging case has reached a temperature that is too high to charge your glasses. Move your case into a cooler location. - Incompatible charger: Case cannot charge due to the charging cord or power adapter being used. Try using a different cable or power adapter. Your glasses may not be powering on due to not being able to charge when docked. Dried sweat, dirt, and liquid can all cause interference between the nose bridge of your glasses and the charging case. Thoroughly clean both devices, then try to charge again.

Q: HOW CAN I MAKE SURE MY GLASSES ARE ALWAYS UP TO DATE?

A: You can check whether your glasses are up to date or update them by going to Settings > Your glasses > Glasses update at any time.

Q: HOW DO I KNOW WHETHER MY GLASSES HAVE THE LATEST FEATURES?

A: You can check whether your glasses are up to date or update them by going to Settings > Your glasses > Glasses update at any time.

Q: HOW DO I CHARGE MY Ray-Ban Meta glasses?

A: Charging your glasses To charge your glasses, put them in the charging case and place it on the nose bridge inside the Charging case*. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app. *The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case. Charging your case To charge your charging case, attach the case to an outlet using a USB-C cable attached to the front of the RHEA Charging case. To charge from a wall outlet, you'll need a USB-C cable, which is not included with your glasses. Case LED Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses. When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery. When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is not plugged in, the LED indicator will show charge level for 8 seconds. You’ll be able to see the battery status of your glasses via the Meta AI app within Settings. If the glasses are charging in the case, you’ll also see the battery status of your case. Charging safety For safety information on charging your Ray-Ban Meta glasses please refer to the Warranty and Safety Guide [link to the Warranty Guide if possible]

Q: HOW LONG DOES IT TAKE TO CHARGE MY GLASSES?

A: You can fully charge the glasses to 100% in approximately 75 minutes in the charging case. You can quickly charge the glasses to 50% in 22 minutes in the charging case.

Q: HOW DO I CHECK THE CHARGE LEVEL OF MY GLASSES AND CASE?

A: There are two ways to check the charge level of your glasses and case: 1. Use the case LED Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses. When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery. When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds. 2. Use the Meta AI app When your glasses are connected to the app, you’ll be able to see the charge status on the main screen at the top left. You can also see the charging status within Settings. To see the case charging level within the app, dock your glasses in the charging case.

Q: HOW DO I OPERATE THE CAMERA IN LOW LIGHT OR MOTION CONDITIONS?

A: The 12MP camera automatically adjusts to your environment for consistently high quality photo and video captures.

Q: WHAT IS THE LEFT CAMERA LENS USED FOR?

A: The one on the left is not a camera, it is the capture LED. The capture LED is an external facing LED that signals to others when you're taking a photo or video. If you have additional privacy or data questions, please visit the Meta AI Help Center

Q: WHAT IS THE CAPTURE LED?

A: The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on. If you have additional privacy or data questions, please visit the Meta AI Help Center [link "Meta AI Help Center" to the help center]

Q: HOW DO THE AUDIO CONTROLS WORK?

A: Use the touchpad on the right temple of your glasses to control playback and volume: - Tap once to pause / resume playback - Tap once to pause or play audio - Double tap to skip forward - Triple tap to skip back - Swipe forward to turn the volume up - Swipe back to turn the volume down When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

Q: HOW DO I ADJUST THE VOLUME ON MY GLASSES?

A: You can use the following gestures on the touchpad on the right temple of your glasses to control audio playback and adjust volume: - Tap once to pause or play audio. - Double tap to skip forward. - Triple tap to skip back. - Swipe forward to turn the volume up. - Swipe back to turn the volume down. When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth. Adaptive Volume Adaptive Volume will adjust the system volume based on environmental noise levels. The system volume will automatically increase in response to high environmental noise and decrease in quieter settings. To turn Adaptive Volume on: 1. Open the Meta AI app on your phone. 2. Tap Settings in the bottom right. 3. Tap Audio 4. Toggle on Adaptive Volume

Q: CAN I CHANGE THE LED BRIGHTNESS SETTING?

A: Your glasses have two lights, an inward-facing notification LED and a front-facing capture LED, which lets people know you’re taking a photo or recording a video. You can choose to customize the brightness of your inward facing notification within Settings in your Meta AI app. Options for notification LED brightness are Automatic, Low, Medium, and High. Automatic brightness uses the ambient light sensor to adjust the brightness based on your environment.

Q: HOW DO I MANAGE MY NOTIFICATION AND SYSTEM ALERT PREFERENCES?

A: You can control your notification and system alert preferences from the Meta AI app. To view and manage your settings: - Launch the app - Go to settings - Tap System Alerts System Alerts lets you manage how your glasses send you signals. - Push Notifications are used for sending important information about your glasses to your phone's lock screen, like low storage warnings. - System Sounds lets you adjust the volume for system sounds, like the sound that plays when you take a photo. These sounds can't be turned off.

Q: HOW DO I IMPORT MEDIA FROM MY GLASSES TO MY SMART PHONE?

A: 1. Enable Bluetooth on your phone and pair your glasses and phone via the Meta AI app. 2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download. 3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-Fi network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

Q: HOW DO I SHARE PHOTOS AND VIDEOS FROM MY SMART PHONE?

A: Once you’re in the Meta AI app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.

Q: HOW DO I TURN MY GLASSES ON AND OFF?

A: The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge. To turn ON: Slide the power switch towards the lens, the notification LED starts blinking white. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue. To turn OFF: Slide the power switch all the way to the left, the notification LED starts blinking red to signal that the glasses have turned off.

Q: HOW DO I TAKE A PICTURE OR VIDEO USING Ray-Ban Meta glasses?

A: There are two ways to take photos and videos with your Ray-Ban Meta glasses:​ 1. One-touch control ​ To take a photo, press once the capture button. The white notification LED will blink and make a sound during the capture. ​ To record a video, press and hold the capture button to record a 30- second, 60-second or 3-minute video. Press again to stop recording. The white notification LED will stay on while you're recording. ​ The default video length is 30 seconds, but it can be extended to 3 minute in Meta AI app settings.​ 2. Hands-free voice command ​ When Voice is wake word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video." ​ When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording. ​ To learn more, watch the Product Tour via the Meta AI app within Settings. ​

Q: WHAT DO THE LIGHTS ON MY NOTIFICATION LED MEAN?

A: The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Assistant, and the call function. Power Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use. Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use. Low battery: The notification LED blinks orange 4 times when your glasses have low battery. Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold. Photo and Video Capture Photos: Both the notification LED and the capture LED blink white once when you take a photo. Videos: Both the notification LED and the capture LED turn solid white while you record video. Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures. Voice The notification led will pulse white to let you know voice commands are turned on or wake word has been activated. Calling Incoming call: The notification LED blinks white. Call connected: The notification LED pulses white while you're on a call.

Q: HOW DO I ENABLE USING VOICE FOR TALKING TO MY Ray-Ban Meta glasses?

A: You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off: 1. Open Meta View and go to setting 2. Tap Voice, then toggle next to Voice Control

Q: WHAT CAN I DO WITH “HEY META”?

A: You can use "Hey Meta" to answer questions in real time, get information, spark creativity and express yourself hands-free. You can also take photos and videos, make calls, send messages, and control media and volume. Photo Capture “Hey Meta, take a photo.” “Hey Meta, take a picture.” Video Capture “Hey Meta, start a video." “Hey Meta, start recording” “Hey Meta, record a video now.” "Hey Meta, take a video.” “Hey Meta, end video.” “Hey Meta, stop video.” Calling and Messaging “Hey Meta, call [contact name]." “Hey Meta, call [contact name] on Messenger/Whatsapp.” "Hey Meta, send a message to [contact name].” “Hey Meta, send a message to [contact name] on Messenger/Whatsapp.” Media and Volume Control “Hey Meta, pause." "Hey Meta, next.” “Hey Meta, stop." "Hey Meta, resume.” “Hey Meta, volume up." "Hey Meta, volume down.” Battery status “Hey Meta, battery status." "Hey Meta, how much battery is left?” Sharing from Glasses "Hey Meta, take a picture and send it to [contact name]" "Hey Meta, take a piscure and send it to [contact name] on Messanger/Whatsapp/my phone" Time &Date "Hey Meta, what time is it?" "Hey Meta, what's the date?" Be informed "Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist" "Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there" "Hey Meta, when was the Washington Monument built? How tall is it?" Be inspired "Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?" "Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts" Be creative "Hey Meta, write and old school rap about cats" "Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]"

Q: CAN I TALK TO MY GLASSES WITHOUT USING THE WAKE WORD "HEY META"?

A: When Voice is enabled, you can press and hold the touchpad to use it.

Q: WHICH LANGUAGES DOES "HEY META" SUPPORT?

A: Most functional voice commands operate in English, French, Spanish and Italian.

Q: HOW DO I MAKE CALLS USING VOICE?

A: You can use either Whatsapp or Messenger to make calls. ​ Once you’ve selected your default provider in the Meta AI app the following voice commands will automatically activate your chosen method:​ To make a call​ “Hey Meta, call [contact name]” If you don’t want to make a call with your default provider, use the following command to activate the alternative method: To make a call​ “Hey Meta, call [contact name] on Messenger/Whatsapp.” Currently WhatsApp voice commands are only available in English, so to use this function your Meta AI app language needs to be set to English.

Q: WHAT IS LIVESTREAMING?

A: You can start a live broadcast to connect with your followers in real time through your smart glasses. The feature is available on Facebook and Instagram.

Q: HOW DO I LIVESTREAM?

A: To do a livestream follow these steps: 1. Ensure the glasses are connected to the Meta AI app 2. Open Facebook/Instagram, enter the composer to make a post and select Live Video/Live 3. A toggle will appear on the side of your preview. Tap it to connect the glasses There may be a ~5 second delay between the prompts and the glasses video appearing. If the toggle does not appear, force-close the app and relaunch. iOS Only: Accept the Wifi prompt (appears each time when connecting to glasses) Accept Local Networks system prompt (one-time prompt) 4. Once connected, your followers may view your livestream 5. Tap the toggle to switch between the device camera and glasses camera. *UI elements (flip camera, filters, etc) will become unavailable when switching to the glasses camera When done, you may need to reset the glasses and close other apps before streaming again.

Q: HOW DO I PAIR MY GLASSES WITH THE Meta AI app?

A: There are two ways you can pair your glasses to the Meta AI app. To pair your glasses from your case: 1. Make sure your glasses are turned on and placed in the case. 2. Press and hold the pairing button on the back of the case for 5 seconds. Release when the case LED pulses a blue light. 3. Your glasses should automatically appear in the app when they're ready to pair. To pair your glasses without your case: 1. Make sure your glasses are charged and turned on. 2. With both arms closed, press and hold the capture button for 5 seconds. Release when the notification LED blinks blue. 3. Your glasses should automatically appear in the app when they're ready to pair.

Q: HOW DO I RESTART MY GLASSES?

A: To restart your glasses: 1. Slide the “On/Off button” back (Switch Off) and then forward (Switch On). 2. Your glasses will paired with the app automatically. If your glasses don’t automatically pair, unpair the glasses from the Meta AI app and from the list of bluetooth devices on your phone, and then repeat the pairing procedure.

Q: HOW LONG DOES THE BATTERY LAST? / HOW OFTEN WILL I NEED RECHARGE?

A: Your Ray-Ban Meta glasses and charging case have a different charge lifecycle: Charging Case A fully charged case provides 8 additional frame charges. You can fully charge the case to 100% in 3.5 hours. Glasses Battery Fully charged glasses last up to 4 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistance. This may vary with use and other factors. The glasses can capture and sync up to 100 videos or up to 500 photos per full charge. You can fully charge the glasses to 100% in approximately 75 minutes in the charging case. You can quickly charge the glasses to 50% in 22 minutes in the charging case.

Q: HOW LONG DO FULLY CHARGED GLASSES LAST?

A: Up to four hours with a single charge and up to 36 hours with a fully charged case. A fully charged case has up to 32 hours of charge. The number of hours varies according to how you’re using the features.

Q: HOW DO I SEND AND RECEIVE MESSAGES USING "HEY META"?

A: You can use either Whatsapp or Messenger to send and receive messages. Once you’ve selected your default provider in the Meta AI app the following voice commands will automatically activate your chosen method. To send a message “Hey Meta, send a message to [contact name]”. To hear message notifications In the app settings, under "calling and messaging", choose the service (Messenger, WhatsApp) and select "announce messages”. To hear message content in notifications In the app settings, under "calling and messaging", choose the service (Messenger, WhatsApp) and select "announce messages" and "read out messages”. If you don’t want to send a message with your default provider, use the following command to activate the alternative method: To send a message “Hey Meta, send a message to [contact name] on Messenger/Whatsapp.” Currently WhatsApp voice commands are only available in English, so to use this function your Meta AI app language needs to be set to English.

Q: WHAT IS AUTO-IMPORT? HOW DO I ENABLE IT?

A: When auto-import is enabled, Meta View will import media automatically while your glasses are turned on and in the charging case. Ensure that Bluetooth is enabled and your phone is connected to your saved Wi-Fi. If you are on Android 13+, Auto-import will be enabled by default. If you are on other Android versions, enable auto-import by going go through the following actions: 1. Navigate to Settings > App Settings > Gallery and toggle on Auto-import media. 2. Provide the necessary location permissions when prompted. 3. Add the Wi-Fi network connected to the iPhone to the Wi-Fi list. If you are on iOS, enable auto-import by going go through the following actions: 1. Navigate to Settings > App Settings > Gallery and toggle on Auto-import media. 2. Provide the necessary location permissions when prompted. 3. Add the Wi-Fi network connected to the iPhone to the Wi-Fi list.

Q: WHAT ARE BEST PRACTICES FOR IMPROVING MY LIVE STREAMING VIDEO QUALITY?

A: Keep your phone close to you and in front of you, or in a front pocket. If you have a good 5G Wi-Fi signal, connect your phone to Wi-Fi, otherwise disable Wi-Fi on your phone and seek out a strong cell phone signal. Do not stream music from your phone or interact with other Bluetooth devices (such as watches) during a live video.

Q: How can I ask Meta AI about what I see through my Ray-Ban Meta glasses? What else can I do with Meta AI?

A: You can ask Meta AI questions about what you're looking at by saying "Hey Meta..." and then asking for more information about what you’re looking at. You can say "Hey Meta, look and..." to ask Meta AI to take a photo to use in its response. You can also take a photo, either by using your voice or by using the capture button, and within a few seconds say “Hey Meta…” to ask a question about the photo. You could ask Meta AI for the English translation of a sign you’re looking at in Italian, for the name of a houseplant you’re looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we’re working on expanding that list over time. How does it work? When you ask Meta AI questions about what you’re looking at, your glasses will send a photo to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI. All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta AI with help from trained reviewers. Processing with AI includes the content of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta’s Privacy Policy. To turn on this feature: 1. From the Meta AI app, tap the gear symbol in the bottom right. 2. Swipe down and tap Meta AI, or select the device you want to manage settings for then tap Meta AI. 3. Tap the toggles next to Meta AI and Camera use to turn this feature on. 4. Follow the on-screen prompts to turn on any necessary features if they’re not already enabled. How to ask Meta AI about what you see Here’s just a few examples of what you can do when using your camera with Meta AI. - Ask about the world around you - "Hey Meta, describe what I'm seeing." "Hey Meta, tell me about this monument." "Hey Meta, translate this text into English." "Hey Meta, summarize this." - Take actions on text around you - You can point at text and say things like: “Hey Meta, call this phone number.” “Hey Meta, message this phone number.” “Hey Meta, scan this QR code.” - Get gardening tips - "Hey Meta, how much water do these flowers need?" - Express yourself - "Hey Meta, describe this landscape in an inspiring way." "Hey Meta, write a funny poem about this dog." You can also take a picture by using your voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you. *Ask Meta AI about what you see is currently available in English in the US and Canada.

Q: WHAT CAN I EXPECT WHEN I OWN TWO PAIRS OF SMART GLASSES?

A: You can pair up to two pairs of Meta AI Glasses with the Meta AI app. This is a great choice if you want a pair for indoors and outdoors, a pair of RX and non-RX, or you just want different styles for different days. When you have two pairs of glasses paired with the Meta AI app, you can loan a pair to a friend and capture media on both concurrently. But other functionality, such as: import, listen, live streaming, and calling/messaging can only work on one pair at a time. For the best experience, we recommend that if you're trying to use advanced features that you leave one pair in the case or turn one pair off completely.

Q: WHAT ACCESSIBILITY FEATURES ARE AVAILABLE ON SMART GLASSES?

A: If you have an accessibility request or an issue with an accessibility related feature, please submit a report in Meta AI Settings via Help & Support.

Q: CAN I CO-HOST A LIVE VIDEO WHILE STREAMING FROM GLASSES?

A: Yes. However, some functions may be limited, and doing so may affect the quality of your live video. When you're done co-hosting, restart your live video to fix any issues.

Q: WHAT CAN I DO IF I RECEIVE A REPLY THAT IS OFFENSIVE?

A: - If you receive a reply that's offensive you can open the Meta AI app, navigate that particular response in the AI tab, and click the thumbs down button, you can then tell us whether the content is innacurate, unhelpful, harmful, or offensive

Q: HOW TO CONFIGURE MESSENGER FOR USE WITH Ray-Ban Meta glasses?

A: In the Meta AI app, go to Calling & Messaging>>Messenger, click on “Connect” and follow the instructions.

Q: HOW TO ACTIVATE VOICE CONTROLS ON Ray-Ban Meta glasses?

A: You can activate voice controls by saying “Hey Meta” on Ray-Ban Meta glasses.

Q: HOW TO INITIATE A CALL ON MESSENGER

A: After activating voice controls, use one of the following commands to send a message on Messenger “Call [contact name] on Messenger” “Call [contact name]”

Q: HOW TO ANSWER AN INCOMING MESSENGER CALL USING GESTURE

A: You can answer a call using tap gestures on the right side arm of the glasses. Double tap to answer the call. Tap and hold, to reject the call. While in the call, double tap to hangup.

Q: HOW TO ANSWER AN INCOMING MESSENGER CALL USING VOICE

A: Activate voice controls by saying “Hey Meta” on Ray-Ban Meta glasses and say “answer call”. To reject the call say, “reject call”.

Q: HOW TO SEND A MESSAGE ON MESSENGER

A: After activating voice controls, use one of the following commands to send a message on Messenger “Send a message to [contact name] on Messenger” “Message [contact name] on Messenger” “Message [contact name]” “Message [cotnact name] I am running late”

Q: HOW TO REPLY TO A MESSAGE ON MESSENGER

A: You can reply to an incoming message from Messenger by activating voice controls and saying “reply” within 60 seconds of receiving the message. For example, “Hey Meta, reply”.

Q: HOW TO CONTROL MESSENGER MESSAGE ANNOUNCEMENTS AND READOUTS

A: In the Meta AI app, go to Calling & Messaging>>Messenger and turn on: Announce Messages to get notification of message sender name Read out messages to get the message read out

Q: HOW TO SHARE A PHOTO DIRECTLY FROM YOUR GLASSES

A: "After activating voice controls and connecting to your providers (Messenger, Whatsapp or your phone) in the Call and Messanging settings in the Meta AI app. Use one of the following commands to take a new photo and send it on Messenger, WhatsApp or your phone. “Send a photo to [contact name]” “Take a picture and send to [contact name]” You can add your preferred provider to your voice command by saying: “Send a photo to [contact name] on Messenger/WhatsApp/myphone” (*) Assistant will ask for confirmation before sending. All the photos you shared from your glasses will be available for import in Meta AI app. (*) Note that for iPhone's iMessage, you will still need to go to your phone to confirm sending. "

Q: HOW DO I TURN ON MY LOCATION FOR VOICE CONTROL?

A: To enable location for voice controls go to your phone settings, and check that location access is set to "always allow" for Meta View this will allow for you to ask location based real time questions like weather.

Q: WHAT DOES THE AUTOFIX FEATURE DO?

A: The Autofix feature automatically enhances your photos by cropping out partial obstructions, such as hats or hair, and adjusting the lighting. By default, Autofix is applied to media imported into the Meta AI app and is visible in both the Home and Gallery sections. You can always choose to remove these adjustments and revert to the original version if preferred.

Q: How can I share my view during a video call?

A: If you’re biking, climbing, or just walking through the grocery store…you can put your phone away and go hands-free while continuing to share video in real-time. You can share your view from Ray-Ban Meta glasses while on a Messenger or WhatsApp call. To turn on this feature, tap the glasses symbol during a Messenger or WhatsApp video call. You can switch between your glasses camera view and phone camera view by double-pressing the capture button on your glasses. While you’re sharing video from your glasses camera, you can lock your phone to go hands-free while continuing to share the view from your glasses.

Q: How can I stream Apple Music from my phone to my smart glasses?

A: Stream Apple Music from your phone to your smart glasses, and control audio playback using touch and voice controls. To turn on Apple Music 1. From the Meta AI app, tap the gear symbol in the bottom right 2. Tap Apple Music 3. Tap Connect Apple Music Touch controls Use the following gestures on the glasses touchpad. - Tap and hold to play a recommendation from Apple Music - Tap once to pause or play audio - Double-tap to skip forward - Triple-tap to skip back - Swipe forward to turn the volume up - Swipe back to turn the volume down Voice controls If you’ve enabled voice controls in Meta View, you can control playback and use your voice to search by saying the following phrases: Start by saying “Hey Meta...” - Play Apple Music - Pause - Skip - Volume up/down - Play… (name any song, album, artist, playlist or station) When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Q: HOW CAN I STREAM SPOTIFY from my phone to my smart glasses?

A: Stream Spotify from your phone to your smart glasses and control audio playback using touch and voice controls. To connect Spotify to your smart glasses: 1. From the Meta AI app, tap the gear symbol in the bottom right 2. Tap Spotify 3. Tap Connect Spotify Touch controls Use the following gestures on the glasses touchpad - Tap once to pause or play audio - Double-tap to skip forward - Triple-tap to skip back - Swipe forward to turn the volume up - Swipe back to turn the volume down Voice controls If you’ve enabled Meta AI in Meta View, you can use your voice to control playback and search Spotify by saying the following phrases. - “Hey Meta, play Spotify.” - “Hey Meta, pause.” - “Hey Meta, skip.” - “Hey Meta, volume up”, “Hey Meta, volume down.” - “Hey Meta, play… (name any song, album, artist, or playlist). Note: Voice controls for Spotify are only available in English. Audio streaming will be paused when you close your glasses. When you reopen them, they will reconnect to your audio source via Bluetooth.

Q: How can I stream Amazon Music from my phone to my smart glasses?

A: Stream Amazon Music from your phone to your smart glasses and control audio playback using touch and voice controls. To turn on Amazon Music 1. From the Meta AI app, tap the gear symbol in the bottom right 2. Tap Amazon Music 3. Tap Connect Amazon Music (an Amazon Prime subscription is required to access your Amazon Music library) Touch controls Use the following gestures on the touchpad of your glasses: - Tap and hold to play a recommendation from Amazon Music Play Now - Tap once to pause or play audio - Double-tap to skip forward - Triple-tap to skip back - Swipe forward to turn the volume up - Swipe back to turn the volume down Voice controls If you’ve enabled Meta AI in Meta View, you can use your voice to control playback and search Amazon Music by saying the following phrases. - “Hey Meta, play Amazon Music.” - “Hey Meta, pause.” - “Hey Meta, skip.” - “Hey Meta, volume up”, “Hey Meta, volume down.” - “Hey Meta, play… (name any song, album, artist, or playlist). Note: Voice controls for Amazon Music are only available in English. Audio streaming will be paused when you close your glasses. When you reopen them, they will reconnect to your audio source via Bluetooth.

Q: How can I stream Calm from my phone to my smart glasses?

A: Stream Calm from your phone to your smart glasses, and control audio playback using touch and voice controls. To turn on Calm 1. From the Meta AI app, tap the gear symbol in the bottom right 2. Tap Calm 3. Tap Connect Calm Touch controls Use the following gestures on the glasses touchpad: - Tap once to pause or play audio - Swipe forward to turn the volume up - Swipe back to turn the volume down Voice controls If you’ve enabled voice controls in Meta View, you can control playback and use your voice to search by saying the following phrases: Start by saying “Hey Meta...” - Play Calm - Pause - Skip - Volume up/down - Play… (name a topic, title or narrator). For example: “Hey Meta, play The Daily Calm” “Hey Meta, play a breathing exercise on Calm" “Hey Meta, play Mindful Running Music on Calm" “Hey Meta, play the latest wisdom on Calm" When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Q: How can I remove my Ray-Ban Meta glasses from their charging case?

A: To safely remove your Ray-Ban Meta glasses from the charging case, gently pull up on the hinge where the arm meets the frame. This will undock the glasses without leaving smudges on the lenses.

Q: How can I respond without saying “Hey Meta” on Ray-Ban Meta glasses?

A: When this feature is turned on, you can make a follow-up request or ask your glasses another question without saying “Hey Meta.” For example: - You could ask “Hey Meta, when was the Washington Monument built?” and then after you get a response ask “How tall is it?" - You could ask “Hey Meta, what’s the weather like in Seattle?” and then after you get a response ask “How much battery do I have left?” Respond without “Hey Meta” is on by default. You can turn this feature on or off at any time from the Meta AI app. To turn Respond without “Hey Meta” on or off: 1. From the Meta AI app, tap in the bottom right. 2. Tap Meta AI, or select the device you want to manage settings for then tap Meta AI. 3. Tap “Hey Meta” preferences. 4. Tap the toggle next to Respond without “Hey Meta” to turn this feature on or off. When this feature is turned on, your microphone will stay on for a short time after each request. It will turn off automatically after a few seconds if you do not make an additional request. You can end a conversation with your glasses by saying "Stop" or "Cancel." If you start talking in the few seconds following a voice command, the glasses will record and process your audio during that time. The notification LED will show if your glasses are processing your audio. To protect your privacy, if we detect speech not intended for your glasses, your glasses will not react. Other requests may also be disabled after certain requests, such as music controls (example: “Hey Meta, turn up the volume”) to ensure we don’t disrupt playback. Note: This feature is not available if your microphone is in active use. For example, if your first request was to make a phone call to someone or take a video, your glasses will not be listening for your follow-up request.

Q: How can I share to Instagram Stories from Ray-Ban Meta glasses?

A: You can share photos you capture with Ray-Ban Meta glasses to Instagram Stories. To share to Instagram Stories, make sure you have turned on voice interactions and connected your Instagram profile to the Meta AI app. To connect your Instagram profile to Meta View: 1. From the Meta AI app, tap the gear symbol in the bottom right corner. 2. Tap Communication, or select the glasses you want to manage settings for then tap Communication. 3. Tap Connect next to Instagram. 4. Follow the on-screen instructions to connect your Instagram profile. The Instagram profile you connect to Meta View will be the profile that is currently active on the Instagram app on your mobile device. If you switch profiles on the Instagram app, you may lose connection between Meta View and your Instagram profile. You can disconnect your Instagram profile from Meta View at any time. Doing so will not remove any Stories you’ve shared from your glasses. To disconnect your Instagram profile from Meta View: 1. From the Meta AI app, tap the gear symbol in the bottom right corner. 2. Tap Communication, or select the glasses you want to manage settings for and then tap Communication. 3. Tap Instagram. 4. Tap Disconnect Instagram. Here are a few examples of what you can say to share from your glasses to Instagram Stories: - Say “Hey Meta, post a photo to Instagram” to take a new photo and add it to your Story. - Say “Hey Meta, share my last photo to Instagram” to share the last photo you’ve taken to your Story. Please note you will not be able to preview or edit media before sharing it to Instagram Stories. However, any media you share to Stories will be available to view in the Meta AI app. The audience for your Story is determined by whether or not your Instagram profile is set to private or public. You can delete Stories you share to Instagram from the Instagram app.

Q: How can I share to Facebook Stories from Ray-Ban Meta glasses?

A: You can share photos you capture with Ray-Ban Meta glasses to Facebook Stories. To share to Facebook Stories, ensure you’ve enabled voice interactions and connected your Facebook profile to the Meta AI app. To connect your Facebook profile to Meta View: 1. From the Meta AI app, tap the gear symbol in the bottom right corner. 2. Tap Communication, or select the glasses you want to manage settings for then tap Communication. 3. Tap Connect next to Facebook. 4. Follow the on-screen instructions to connect your Facebook profile. The Facebook profile you connect to Meta View will be the profile that is currently active on the Facebook app on your mobile device. If you switch profiles on the Facebook app, you may lose connection between Meta View and your Facebook profile. You can disconnect your Facebook profile from Meta View at any time. Doing so will not remove any stories you have shared from your glasses. To disconnect your Facebook profile from Meta View: 1. From the Meta AI app, tap the gear symbol in the bottom right corner. 2. Tap Communication, or select the glasses you want to manage settings for then tap Communication. 3. Tap Facebook. 4. Tap Disconnect Facebook. Here are a few examples of what you can say to share from your glasses to Facebook Stories: - Say “Hey Meta, post a photo to Facebook” to take a new photo and add it to your story. - Say “Hey Meta, share my last photo to Facebook” to share the last photo you’ve taken to your story. Remember you will not be able to preview or edit media before sharing it to Facebook Stories. However, any media you share to your story will be available to view in the Meta AI app. The audience for your story is determined by whether or not your Facebook profile is set to private or public. You can delete Stories you share to Facebook from the Facebook app.

Q: How can I activate message announcement and read out on Ray-Ban Meta glasses?

A: Your smart glasses can alert you of incoming calls and message from Messenger, WhatsApp, and from your iPhone or Android phone. When you connect to a provider and have voice controls turned on, your glasses can announce who’s calling or messaging you and can also read out your messages. To set up message announcement and read out: 1. From the Meta AI app, tap the gear symbol in the bottom right. 2. Tap Communication, or select the device you want to manage settings for then tap Communication. 3. Tap Your phone, Messenger or WhatsApp, then tap the toggle next to Announce messages or Automatic message read out to turn these features on or off. Notes: If you cannot hear message announcements when the toggle is on, make sure you’ve enabled Bluetooth permission in your phone’s Messenger app settings. When vanish mode is enabled on Messenger, your glasses will not be able to read your messages out loud. Use the following functions to respond to incoming call announcements: 1. Touch controls You can use the following gestures on the touchpad to respond to calls. The touchpad is located along the side of the right arm of the glasses. - Double-tap to answer a call. - Press and hold to reject a call. 2. Voice controls You can use the following voice commands to respond to incoming calls. - “Hey Meta, answer." - “Hey Meta, reject.” Notes for iPhones: If you also use Siri’s call announcements on your iPhone, you may hear both call announcements, one by Siri and one by Meta. You can turn off Siri’s announcements in your iPhone settings for Siri, and you can turn off announcements on your glasses in Meta View Settings under Communication. Messenger and WhatsApp calls may sometimes be announced as an iPhone call. To turn off incoming call announcements for either Messenger or WhatsApp, you may also need to turn off incoming call announcements for your iPhone.

Q: How can I use Shazam on Ray-Ban Meta glasses?

A: You can identify nearby music hands-free with Shazam on Ray-Ban Meta glasses. You must have Meta AI/voice controls enabled in order to use Shazam on your glasses. How to set up Shazam on Ray-Ban Meta glasses To connect Shazam to your smart glasses: 1. From the Meta AI app, tap the gear simbol in the bottom right. 2. Tap Connected apps, or select the device you want to adjust settings for then tap Connected apps. 3. Tap Shazam. 4. Tap Connect Shazam. How to use Shazam on Ray-Ban Meta glasses Once you’ve connected Shazam to your glasses, you can use the following voice commands to identify music around you: - “Hey Meta, use Shazam.” - Hey Meta, what’s this song?” Your glasses will announce your Shazam results. You can also see your Shazam results and a log of your voice commands in the Meta AI tab.

Q: How can I change the voice that I interact with on Ray-Ban Meta glasses?

A: You can customise the voice that you interact with on Ray-Ban Meta glasses by adjusting your settings in the Meta AI app. 1. Open the Meta AI app on your phone. 2. Tap Settings in the bottom right. 3. Tap Voice controls. 4. Tap Language and voice. 5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save in the top right-hand corner.