Ray-Ban Meta Glasses
Learn more about Ray-Ban Meta glasses features and configurations.

 

How do I return my Ray-Ban Meta glasses?
Returns are rare for Ray-Ban Meta glasses so we’re sorry that something didn’t work out with your purchase. 

There are two ways to return your Ray-Ban Meta glasses. 
Mail
To return your AI glasses by mail please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Import all of your captures to your phone or the Meta AI app.
3. Factory reset the glasses to remove your personal data and delete your captures. 
4. Turn off the glasses. 
5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return. 
6. Follow the shipping instructions listed on your box. 

In store 
To return your AI glasses in store please complete the following steps:

1. Import all of your captures to your phone or the Meta AI app. 
2. Factory reset the glasses to remove your personal data and delete your captures. 
3. Turn off the glasses. 
4. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, a member of the store will take care of it directly.
5. Take the packed box to your nearest Sunglass Hut store and a member of the store team will take care of the return shipment for you. 

Please note: your refund request won’t be processed in store, but when your order has been returned to our warehouse.

What do I need to use Ray-Ban Meta glasses?
To operate Ray-Ban Meta glasses you need to connect your glasses with a smart phone and the Meta AI App. 

Here’s the complete checklist:

• Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. 
• Wireless internet access
• USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• A valid Meta account
• Meta AI App (downloadable from your App store)

What's included with my Ray-Ban Meta glasses?
When you first unbox your Ray-Ban Meta glasses:

1. Remove the plastic tab between the case and the glasses
2. Make sure your glasses are redocked inside the case
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

Manually:
1. Place your glasses inside the case
2. Press and hold the button on the back of the case for at least 5 seconds
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

Pairing your AI glasses with your phone:
1. Download the Meta AI app from your app store and log in using your Meta account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4).
3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4.
4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold the capture button on top of the frames down for 12 seconds until the LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Meta AI app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with the Ray-Ban Meta collection.

For illustrated set up instructions, please refer to the Meta AI app.
 

What can I do with “Hey Meta”?
You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, controlling media and volume.

Photo Capture
“Hey Meta, take a photo.”
“Hey Meta, take a picture.”

Video Capture
“Hey Meta, start a video."
“Hey Meta, start recording”
“Hey Meta, record a video now.”
"Hey Meta, take a video.”
“Hey Meta, end video.”
“Hey Meta, stop video.”

Calling and Messaging
“Hey Meta, call [contact name]."
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
"Hey Meta, send a message to [contact name].”
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control
“Hey Meta, pause."
"Hey Meta, next.”
“Hey Meta, stop."
"Hey Meta, resume.”
“Hey Meta, volume up."
"Hey Meta, volume down.”

Battery status
“Hey Meta, battery status."
"Hey Meta, how much battery is left?”

Sharing from Glasses
"Hey Meta, take a picture and send it to [contact name]"
"Hey Meta, take a piscure and send it to [contact name] on Messanger/Whatsapp/my phone"

Time &Date
"Hey Meta, what time is it?"
"Hey Meta, what's the date?"

Be informed
"Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist"
"Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there"
"Hey Meta, when was the Washington Monument built? How tall is it?"

Be inspired
"Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?"
"Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts"

Be creative
"Hey Meta, write and old school rap about cats"
"Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]"

Most functional voice commands operate in English, French and Italian. Meta AI assistance is only available in English.

Do I need WiFi access to use Ray-Ban Meta glasses?
Your glasses use Wi-Fi in two different ways: 

1. For normal use, the app connects to your Wi-Fi network. 
2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.
How do I switch the Meta account associated with my Ray-Ban Meta glasses? / Can someone else use my Ray-Ban Meta glasses after me?
Ray-Ban Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. 
When Ray-Ban Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. 

To factory reset, take the following steps:

a. Make sure the glasses are fully powered on and not in use
b. Slide and hold the power switch all the way to the right, while you press and hold the capture button
c. When the notification LED turns solid orange, first release the capture button followed by the power switch
d. Factory reset is complete when the notification LED turns off
Can I pair my Ray-Ban Meta glasses with more than one Meta account?
Ray-Ban Meta glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.
How do I charge my Ray-Ban Meta glasses?
Charging your glasses

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta View app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. 

Charging safety
For safety information on charging your Ray-Ban Meta Collections please refer to the Warranty and Safety Guide.

How long do fully charged glasses last?
Your Ray-Ban Meta glasses have a different charge lifecycle based on the generation. 

1) Ray-Ban Meta: 
Fully charged glasses last up to 4 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistance. This may vary with use and other factors. 

2) Ray-Ban Meta (Gen 2): 
Fully charged glasses last up to 8 hours for moderate usage and up to 5 hours with continuous audio streaming and voice assistance. This may vary with use and other factors. 

What’s the difference between Ray-Ban Meta (Gen 2) and Ray-Ban Meta?
Ray-Ban Meta (Gen 2) is an upgraded version of Ray-Ban Meta, offering improvements in video quality, battery life and smart features: 
1) Better video quality 
- Ray-Ban Meta (Gen 2) captures at 2203 x 2938 (6.5MP) vs 1360 x 1880 (2.6MP) on Ray-Ban Meta. 
2) Longer battery life 
- Ray-Ban Meta (Gen 2) has a battery life of 8 hours (vs. 4 hours on Ray-Ban Meta). 
- Ray-Ban Meta (Gen 2) has 19 hours of standby (vs. 12.5 hours on Ray-Ban Meta). 
- Ray-Ban Meta (Gen 2) has 5.3 hours of calling (vs. 4h on Ray-Ban Meta) and 5 hours of music playback (vs. 3.5h on Ray-Ban Meta). 
3) Style & product range: same styles and fit options (Wayfarer Regular and Large sizes, Headliner high and low bridges, Skyler). 
- Ray-Ban Meta (Gen 2) adds visual differentiation: the inner temple shows "(Gen 2)" marking 
 

How do I take a picture or video using Ray-Ban Meta glasses?
There are two ways to take photos and videos with your Ray-Ban Meta glasses:

1. One-touch control
To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
To record a video, press and hold the capture button to record a 30- or 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording.
The default video length is 30 seconds, but it can be extended to 60 seconds in Meta AI App settings.

2. Hands-free voice command
When Voice is wake word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
To learn more, watch the Product Tour via the Meta AI app within Settings.

How do I enable using voice for talking to my Ray-Ban Meta glasses?
You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off:
1. Open Meta AI and go to setting
2. Tap Voice, then toggle next to Voice Control
 

Something went wrong while trying to make a call or send a message with my Ray-Ban Meta glasses. What should I do?
When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”

If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app
1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
3. If the app says Open that means the app is up to date.
4. Open Messenger and sign in.
Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.

Enable Bluetooth permissions for Messenger
1. Open the Settings app on your iPhone.
2. Tap Privacy then tap Bluetooth.
3. Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Meta AI
To disconnect Messenger:
1. Open Meta AI app tap your profile picture in the top right.
2. Tap Calling and messaging then tap Messenger.
3. Tap Disconnect Messenger.

To reconnect Messenger:
1. From the Meta AI and tap your profile picture in the top right.
2. Tap Calling and messaging then tap Connect Messenger.
How should I clean my Ray-Ban Meta glasses?
To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.
 

Do I have to use a Meta account to use the Meta AI App and AI glasses?
You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

How do I create a montage?
There are a few ways to create a Montage in Meta AI app:
1. Tap on one video or photo capture from the gallery, go to the 3-dot menu (upper right of the media screen) and tap the "Montage" button
2. In the gallery, navigate to the "Creations" tab, and click on the "+" button
3. Multi-select a list of video or photo captures from the gallery and then tap the "Montage" button in the bottom action bar. Once you’re in the Montage creation screen, follow these steps to complete a Montage: 1. Choose captures to add as clips 2. Tap “Next” at the bottom of the screen 3. Select a Template by tapping on the one you want to use. 4. Tap “Next” in top right corner 5. Edit the title, clips, music, aspect ratio, and duration 6. Tap “Save” in the top right corner. Your Montage will now be saved in your Gallery.

How do I pair my glasses with the Meta AI app?
To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the ""Add Device"" button on the top right. Then:
1. Select either Ray-Ban Stories or Ray-Ban Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.
2. Make sure your glasses are turned on and placed in the case.
3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
4. Your glasses should automatically appear in the app when they're ready to pair.

How do I add music to my videos using Meta AI?
With the Meta AI app you can add music to your videos when creating a Montage. When you create a Montage you can choose music tracks to add to your shareable Montage.

How do the audio controls work?
Use the touchpad on the right temple of your glasses to control playback and volume: 

• Tap once to pause / resume playback
• Tap once to pause or play audio
• Double tap to skip forward
• Triple tap to skip back
• Swipe forward to turn the volume up
• Swipe back to turn the volume down 

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.
 

Can I talk to my glasses without using the wake word "Hey Meta"?
When Voice is enabled, you can press and hold the touchpad to use it.
What can I do with “Hey meta, look and ask” - multimodal AI?
"Look and ask with Meta AI allows you to say “Hey Meta, look and…” to ask your glasses questions about the world around you. You could ask Meta AI the definition of a word in the book you’re reading, the name of the houseplant you’re looking at, or to write a funny caption about the dog chasing its tail in front of you. There are lots of things Meta AI can do, and we’re working on expanding that list over time.

How does it work?

When you use look and ask with Meta AI, your glasses will send a photo or video of what you’re looking at to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image or video taken, and the AI response in the AI tab.
 

All photos and videos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos and videos, like objects, text or audio. This information will be collected, used and retained in accordance with Meta’s Privacy Policy.

Here are just a few examples of what you can say using look and ask with Meta AI:

Start by saying ""Hey Meta, look and...""

Understanding text
- ""Translate this text into English.”
- “What is the definition of this word?”

Sightseeing
“What architectural style is this?”
“How old is this building?”

Meal planning
- ""What can I make with these ingredients?”
- “What can I pair with this wine?”

Gardening
- ""What is this plant?”
- “How much water do these flowers need?”

Shopping
- ""How much does this cost?""
- “Which one of these books should I read?”

Expression
- ""Describe this landscape in an inspiring way.""
- “Write a funny Instagram caption about this dog.”

How can I share my view during a video call?
If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time.
You can share the view from your Ray-Ban Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or
double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV

How can I stream Apple Music from my phone to my AI glasses?
Stream Apple Music from your phone to your AI glasses, and control audio playback using touch and voice controls.
To turn on Apple Music
1. From the Meta AI app, tap the gear symbol in the bottom right
2. Tap Apple Music
3. Tap Connect Apple Music

Touch controls
Use the following gestures on the glasses touchpad.
- Tap and hold to play a recommendation from Apple Music
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down

Voice controls
If you’ve enabled voice controls in Meta AI, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Apple Music
- Pause
- Skip
- Volume up/down
- Play… (name any song, album, artist, playlist or station)

When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.